Privacy Policy

Last Updated: January 24, 2026

This Privacy Policy describes how Stain Solutions ("we", "our", or "us") collects, uses, and protects your personal information when you use our mobile application CleanBotAI (the "App"). By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We may collect information that you voluntarily provide when using the App, including:

• Photos of stains that you capture using the App
• Information about fabric types and materials
• Location data (if you choose to enable location services for product recommendations)
• Email address (if you choose to subscribe to our newsletter or contact us)
• Usage preferences and settings

1.2 Automatically Collected Information

When you use the App, we may automatically collect certain information through our analytics services (Google Analytics and Firebase), including:

• Device information (device type, operating system, unique device identifiers, device model, screen resolution)
• App usage data (features used, frequency of use, session duration, screen views, user interactions)
• Technical information (IP address - may be anonymized, app version, mobile network information, time zone)
• Crash reports and error logs to improve app performance (collected via Firebase Crashlytics)
• Performance metrics (app startup time, network latency, frame rates)
• Advertising identifiers (Android Advertising ID, iOS Identifier for Advertisers - IDFA) for analytics purposes

This information is collected automatically through analytics tools integrated into the App to help us understand usage patterns and improve the user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and improve our services: Process your stain photos using AI technology to identify stains and provide removal solutions
• To personalize your experience: Customize product recommendations based on your location and preferences
• To communicate with you: Respond to your inquiries, send important updates about the App, and provide customer support
• To analyze and improve: Understand how users interact with the App to enhance functionality and user experience
• To ensure security: Detect and prevent fraud, abuse, and other harmful activities

3. AI and Image Processing

CleanBotAI uses artificial intelligence and machine learning to analyze stain photos. When you upload a photo:

• Images are processed on secure servers to identify stain types
• Photos may be temporarily stored for processing purposes
• We do not use your photos for training our AI models without your explicit consent
• You can delete your photos and data at any time through the App settings

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Data is encrypted in transit and at rest
• Access to personal data is restricted to authorized personnel only
• We use secure cloud storage services with industry-standard security practices
• Regular security audits and updates are performed

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating the App, including:
  • Google Analytics: Shares anonymized usage data and analytics information with Google for analysis purposes
  • Firebase (Google): Shares app usage data, crash reports, and performance metrics with Google Firebase services
  • Cloud storage providers for data hosting and backup
  • Customer support services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction
• With Your Consent: When you have explicitly given us permission to share your information

Important: When data is shared with Google Analytics and Firebase, it is subject to Google's privacy policies. Google may use this data for their own purposes, including improving their services and for advertising purposes. We recommend reviewing Google's privacy policies for more information.

6. Third-Party Services and Analytics

The App integrates with third-party services to provide functionality and analyze usage. We are committed to transparency about how these services collect and use data.

6.1 Google Analytics

We use Google Analytics to understand how users interact with the App. Google Analytics collects and processes the following information:

• Usage Data: App features used, session duration, frequency of use, screen views, and user interactions
• Device Information: Device type, operating system version, unique device identifiers, mobile network information
• Technical Data: IP address (may be anonymized), app version, crash reports, performance metrics
• Location Data: General location information (country/region level) based on IP address, if location services are enabled

Google Analytics uses cookies and similar technologies to collect this data. The data collected is used to:

• Analyze app performance and user behavior
• Identify popular features and areas for improvement
• Track app crashes and errors to improve stability
• Understand user demographics and usage patterns

Google Analytics data is processed by Google according to their Privacy Policy and Terms of Service. You can opt-out of Google Analytics by adjusting your device settings or contacting us.

6.2 Firebase

We use Google Firebase, a platform provided by Google, for the following services:

• Firebase Analytics: Collects app usage statistics, user engagement metrics, and performance data
• Firebase Crashlytics: Collects crash reports and error logs to help us identify and fix bugs
• Firebase Cloud Messaging (FCM): Sends push notifications (if enabled) and manages notification preferences
• Firebase Remote Config: Manages app configuration and feature flags remotely
• Firebase Authentication: If applicable, manages user authentication securely

Firebase collects the following types of data:

• Device identifiers (Android Advertising ID, iOS Identifier for Advertisers)
• App instance identifiers
• Crash reports and stack traces
• Performance monitoring data (app startup time, network latency)
• User interaction events and custom events

Firebase data is processed by Google according to their Firebase Privacy Policy and Google's Privacy Policy. Firebase may share anonymized, aggregated data with other Google services.

6.3 Other Third-Party Services

The App may also integrate with other third-party services, including:

• Cloud storage providers for data hosting and backup
• Payment processors (if applicable for in-app purchases)
• App Store platforms (Apple App Store, Google Play Store) for app distribution and analytics

We encourage you to review the privacy policies of these third-party services. We are not responsible for the privacy practices of these third parties.

6.4 Opting Out of Analytics

You can control data collection in the following ways:

• App Settings: Disable analytics data collection through the App's privacy settings (if available)
• Device Settings: Adjust your device's advertising and analytics preferences
• Google Analytics Opt-Out: Install the Google Analytics Opt-out Browser Add-on (for web-based analytics)
• Contact Us: Request to opt-out of specific data collection by contacting us at contact@stain-solutions.com

Note: Opting out of analytics may limit our ability to improve the App and provide personalized features, but it will not affect core functionality.

7. Cookies and Tracking Technologies

The App and our website may use cookies, web beacons, and similar tracking technologies to collect and store information about your usage. These technologies help us:

• Remember your preferences and settings
• Analyze how you use the App and website
• Provide personalized content and features
• Improve security and prevent fraud

Types of tracking technologies we use:

• Cookies: Small text files stored on your device (if using web version)
• Device Identifiers: Unique identifiers associated with your device (Android Advertising ID, iOS IDFA)
• Analytics SDKs: Software development kits from Google Analytics and Firebase that collect usage data

You can control cookies and tracking through your device settings or browser preferences. However, disabling these technologies may affect App functionality.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, including data stored by Google Analytics and Firebase
• Data Portability: Request a copy of your data in a structured format
• Opt-Out of Analytics: Opt-out of Google Analytics and Firebase data collection through:
  • App privacy settings (if available)
  • Device advertising and analytics preferences
  • Contacting us directly at contact@stain-solutions.com
• Location Services: Control location data sharing through device settings
• Push Notifications: Control push notification preferences through device and App settings

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Note for iOS Users: You can manage app tracking permissions through iOS Settings > Privacy & Security > Tracking. You can also reset your Advertising Identifier in Settings > Privacy & Security > Apple Advertising.

Note for Android Users: You can opt-out of personalized ads through Google Settings > Ads, or reset your Advertising ID in Settings > Google > Ads.

9. Children's Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the App, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Data Retention

We retain your personal information for as long as necessary to provide the App services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account or request deletion of your data, we will delete or anonymize your information within a reasonable timeframe, except where we are required to retain it for legal purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification through the App (if significant changes are made)

Your continued use of the App after such changes constitutes your acceptance of the updated Privacy Policy.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by us
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR), including:

• The right to access, update, or delete your personal information
• The right to rectification of inaccurate data
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent at any time
• The right to lodge a complaint with a data protection authority

15. App Store Requirements

This Privacy Policy complies with the requirements of:

• Apple App Store: Meets Apple's App Privacy requirements, including disclosure of data collection and third-party analytics
• Google Play Store: Complies with Google Play's Data Safety requirements and user data policies

Data Collection Disclosure: As required by App Store guidelines, we disclose that CleanBotAI collects the following types of data:

• Usage Data (analytics, interactions, app features used)
• Device Information (device identifiers, device type, operating system)
• Diagnostics Data (crash reports, performance data)
• Location Data (general location, if location services are enabled)
• Photos (stain images you capture, processed locally and on our servers)

This data is used for app functionality, analytics, and improvement purposes. Data is not sold to third parties but may be shared with Google Analytics and Firebase as described in Section 6.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.

17. Consent

By using CleanBotAI, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use the App.

---

This Privacy Policy is effective as of January 24, 2026 and applies to all users of CleanBotAI.